khelibet's Privacy Policy

This privacy policy ("Policy") describes our practices and responsibilities regarding the personal information of khelibet platform users ("User" or "you"). By creating an account on khelibet, using our services, or accessing our website, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions.

We are fully committed to protecting personal information. Any information relating to your identity, transactions, and activity is kept under strict security measures.

1 Types of Information Collected

khelibet collects different types of information for different purposes. The details are set out below by category.

1.1 Information Provided at Registration

The information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Identity document information (National ID number — required for verification)

1.2 Transaction Information

Information collected during deposit and withdrawal activities includes payment method details (bKash, Nagad, Rocket, bank transfer), transaction amount, date, and reference number. This information is stored for financial security and fraud prevention.

1.3 Automatically Collected Information

When you use the khelibet website or app, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time of site access, page visit patterns, and session duration
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

Information on all gaming activity — including slots, live casino, and cricket betting — is stored. This includes bet amounts, win/loss records, bonus usage history, and time information.

2 Purpose of Using Information

Collected information is used only for the following purposes:

• For creating, verifying, and managing accounts
• For completing deposit and withdrawal processes
• For preventing financial fraud, account hacking, and misuse
• For providing customer support — ensuring assistance via live chat and email
• For properly delivering bonuses, promotions, and VIP benefits
• For improving site performance and resolving technical issues
• For ensuring responsible gaming — details of which are available on our Responsible Gaming page

Your information will not be used for any other purpose without your consent.

3 Sharing Information with Third Parties

3.1 Payment Processors

khelibet works with trusted payment processors to complete financial transactions. These entities are provided only the information necessary for processing the transaction. They are also bound to follow the same standard of data protection.

3.2 Technology Service Providers

Some third-party software is used to operate the technical functions of the site. Contracts with these providers include data protection terms.

3.3 Legal Obligations

Information may be disclosed when required by law or upon a valid direction from a competent authority. Even in such cases, only the minimum necessary information is provided.

3.4 Sale or Transfer Prohibited

khelibet never sells, rents, or transfers your personal information to third parties for marketing purposes. This is our firm policy.

4 Data Security Methods

4.1 Encryption Technology

khelibet uses SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. Passwords and financial information are encrypted and stored using high-grade hashing.

4.2 Access Controls

Access to your information is restricted to authorised staff only. Each staff member can access only the information needed to carry out their duties. All access is logged and reviewed regularly.

4.3 Security Monitoring

Our technology team monitors systems around the clock. Any unusual activity or security threat is automatically detected and acted upon promptly. The data storage infrastructure undergoes regular security testing.

4.4 OTP Verification

OTP (One-Time Password) verification is mandatory during login, withdrawals, and significant account changes. This is an important layer of protection against unauthorised access.

5 Cookie Policy

The khelibet website uses cookies. Cookies are small data files stored in your browser that improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the site. They are used to keep login sessions active, save language preferences, and maintain security features. These cookies cannot be disabled, as the site will not function properly without them.

5.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site users visit most and where any difficulties arise. This information is completely anonymous.

5.3 Cookie Controls

You can reject non-essential cookies from your browser settings. However, this may limit some features of the site.

6 Data Retention Period

Information is stored while your account is active and for a specified period after the account is closed. Financial transaction information is retained for an extended period due to legal requirements.

In determining the data retention period, we consider the following:

• Whether the original purpose for collecting the information has been fulfilled
• Legal, accounting, or reporting obligations
• The need to resolve disputes or enforce agreements
• The need for financial security and fraud prevention

Once the specified period ends, information is securely deleted or anonymised.

7 User Rights

As a khelibet user, you have the following rights over your own information:

7.1 Right to Access Information

You can request from us at any time to find out what information we hold about you. We are obliged to provide that information within a reasonable time.

7.2 Right to Correct Information

If there is any error in your information, you can request a correction. You can update some information yourself from the account settings; for correcting other information, please contact our support team.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, where there are legal obligations or ongoing disputes, some information must be retained for a specified period.

7.4 Right to Object to Processing

You have the right to object to your information being used for direct marketing purposes. The option to remove yourself from such communications is always available.

8 Protection of Minors' Information

khelibet is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe someone you know who is a minor is using this site, please notify our support team immediately.

9 Third-Party Links

The khelibet platform may contain links to third-party sites. These external sites have their own privacy policies, which khelibet does not control. We are not responsible for the data collection or use practices of those sites. You are advised to read their privacy policy before visiting any external site.

10 Policy Changes and Updates

khelibet reserves the right to update this privacy policy at any time. In the event of significant changes, users will be notified by email or through a notice on the site. Continued use of the site after changes have been made will be considered acceptance of the new policy.

For other important information consistent with this policy, see our Frequently Asked Questions (FAQ) page.

11 Contact

If you have any questions, concerns, or information requests regarding this privacy policy, please contact our support team:

• Live Chat: Active 24/7 — support available in Bengali and English
• Email: [email protected]

To learn more about us, read our About Us page.